There are no products in your shopping cart.
Frequently Asked Questions
- Contact Us
- Provide feedback
- Inquire about an order
- Questions or comments
- Frequently Asked Questions
- Common help-related questions
- Return Policy
- View our return policy
- Placing and Tracking Orders
- Search
- Order tracking service
- Prices and tax
- Size chart
- Managing Digital Products
- Payment
- Payment methods
- Shipping and Handling
- Shipping rates
- Store Policies
- Terms of use
- Privacy policy
- Tazetta.com Account
- Creation
- Account features
- Mailing list signup
- Designer Portal
- Becoming a designer
- Terms and conditions
- Selling products
- Fulfilling orders
- Tracking results
We are here to help. Please take a look at our comprehensive list of FAQ's. If you don't find an answer, please contact us.
Account Information (3)
If you have a designer account with Tazetta.com, you can create a free blog.
Yes, you can access information on your purchases by logging into your account.
You can shop without creating an account.
Copyright & Usage (3)
All art is purchased with a non-exclusive license. All art is copyright protected and purchasing of any of our art does not change that. You cannot share, sell, or distribute the art. By purchasing our art, you are allowed to use the art on a web page, blog template, postcard, calendar, or greeting card. You can add text to the art, such as a store name, but other than that, the art should not be altered. You may not use the art in any trademark, service mark, logo, or such.
All eBooks, embroidery designs, and patterns are sold for personal use only. The buyer can make up to six items with each pattern, embroidery design, or eBook.
If a buyer is interested in making a limited number of a design from one of our patterns/eBooks/embroidery designs, then a limited commercial license needs to be purchased. This limited usage is for up to 30 items made with a single pattern, eBook, or embroidery design and the yearly fee for this is $130.00. Please contact us for more information. We do strictly enforce our copyrights and usage restrictions!
All eBooks are copyrighted and are not to be shared or copied in any way! They are for personal use and are NOT to be used for commercial use, unless otherwise stated.
Customer Satisfaction (5)
No, questions can be handled through the Tazetta.com website. We will put you in direct contact with the designer, if we deem it necessary.
Please feel free to contact us with your questions and you will receive an answer promptly.
We want you to enjoy your shopping experience with us. If you have any suggestions, comments, or feedback, please contact us.
At Tazetta your privacy is very important to us. All information is confidential
and will not be shared with any third parties.
Please note: Blog entries are obviously available for third party viewing.
Your satisfaction is very important to us!
Due to the nature of this business and that each item is custom made just for
you, we do ask that you contact us with any questions before ordering.
If an item arrives to you damaged, save all packaging and report to the shipping
service provider. All claims insured, or otherwise, need to be handled through
the shipping provider.
If something was defective through the designer, then you need to contact us
immediately to receive return instructions.
Please DO NOT send anything back without notifying us first.
A return will NOT be issued unless it meets with the reasons stated above and it is returned with our approval, according to
our instructions.
Designer Information (8)
* No Listing, Sign Up, Paypal, or Monthly Fees!
* State of the art e-commerce platform
* Personalized designer profile page
* Free designer blog
* Simple, intuitive product entry system
* Powerful sales tracking
* Easy fulfillment of orders
* Weekly automated payments
* Free, friendly designer support
* No lengthy application
There are NO Listing, Sign Up, Paypal, or Monthly Fees! If you sell an item, Tazetta.com does keep a percentage of your sales.
All of this and more can be managed in your designer account.
Designers manage sales through our exclusive designer marketplace.
The first step in becoming a designer is to set up a designer account and submit a product. We will then take a look at the information and product you submitted. We may also ask for a sample of your work and additional photos. We could have some more questions for you, as well. After that, we will let you know if you've been approved as a designer.
Yes
Weekly payments are made to designers for completed orders.
We are always looking for fabulous new designers with unique ideas and talent!
eBooks & Downloads (4)
For your security and platform portability, your eBook is in the form of a PDF (portable document format). In order to view this file type, free Adobe Reader (already installed on most systems) or free Foxit Reader software is required (latest version recommended). Once installed, simply double-clicking your file will open your eBook and allow you to view/print it.
Upon purchase of an eBook, you will be sent an email containing a link where you can download the file. By clicking this link you can save the eBook to your computer for viewing. You can also view all your digital product purchases by clicking My Account >> Files.
An eBook is a PDF file you view/save on your computer. Our eBooks typically contain step-by-step photos and instructions for making projects. A preview is available for most DIY eBooks.
(Windows XP/Vista Users) To extract the contents of your eBook, simply right-click on your downloaded file and select "Extract All..." Follow the short wizard that will guide you through the process.
(Alternate Method/Other Platforms) On some platforms, the ability to uncompress a file is built into the operating system. In this case, simply double-clicking the file will uncompress your eBook's content for viewing.
Please Note: The aforementioned methods may not be the same on all platforms. If the above methods are unavailable on your computer, you may need to download third-party software. In this case, or if you need any additional help, please contact us at support[at]tazetta.com.
Payments & Shipping (8)
If an item arrives to you damaged, save all packaging and report to the shipping
service provider. All claims insured, or otherwise, need to be handled through
the shipping provider.
You may track the status of your shipped order by going into your account (enter
your user name and password). Through this system you will be able to retrieve
your entire order history with our online store.
All custom, made to order items are shipped directly from the designer, using their carrier of choice. If you ordered more then one item, chances are that your order will arrive in several packages and at different times.
Insurance is not included, but can be added for an additional fee. If you would like to insure your order/package against loss or damage, please contact us. After your request for insurance, an additional invoice will be sent to you for your insurance fee. Orders cannot be processed until payment is complete.
We do accept international orders. There is no free shipping on international orders. International shipping charges apply. If you are interested in placing an international order, you can place your order and wait for an additional invoice that will include the international shipping fee, or you can contact us first to get an international shipping fee quote. Tazetta.com is not responsible for international customs fees associated with your order. We fill out all customs forms as accurately, as possible. Orders will not be processed until payment is complete.
Standard shipping is free on orders shipped within the U.S. Our free shipping offer does not apply to international shipping orders, rush shipping orders, and does not include insurance. Orders going to Alaska, Hawaii, APO & FPO addresses or U.S. Territories are also subject to additional fees. Free standard shipping is with our choice of shipping carrier.
Please email if a rush shipping service is needed, and we will email you the
estimated rush shipping fees for your approval.
Please note that we can expedite shipping with your extra payment, but rushing a custom items completion may not always be possible.
Please contact us with your questions.
Each item offered at Tazetta.com, will list an approximate ship date with the
description. Please allow time for custom orders to be created and shipped.
Completion time for most orders is 1 to 4 weeks. This may be closer to 4 weeks
during peak seasons for your custom made item to be made and shipped. If you
have questions about anything, please email us.
Please don’t forget to include all necessary information with your order, as
this will delay your order. Always include correct measurements, color choice,
personalization, etc. – as needed.
Let us know if you need something sooner and we will let you know if we can do
it.
Product Information (9)
No, Tazetta is just one of many designers on the Tazetta.com website. Orders are forwarded and processed by the designers who's items are purchased.
Please never leave a child (especially children under three years of age)
unattended with anything that has small parts. We have great designs, such as
beaded socks, jeweled headbands, bracelets, necklaces, etc., that are carefully
crafted...but just to be safe, always supervise children while they are wearing
these items.
Be sure to remove all soft, fluffy and loose bedding from your child's crib
before naptime and bedtime.
Paint used on baby shoes is non-toxic.
For information on a specific product, please contact us.
Most of our items are custom sized, which means you have to provide accurate
measurements with your order, in addition to selecting a ready-made size. Please be sure to double check measurements
before placing your custom order.
If you shop our DIY Collection, you will see that we have many freebies to download and try.
To place an order, click on the "Add to Cart" button next to each item. When you
are finished shopping, select the shopping cart link and proceed to check out.
First time customers will be required to register. Return customers save time,
by simply inserting their username and password.
Each do-it-yourself project will include a skill level and description for the project. We have projects for every skill level. If you have specific questions about a DIY item, please feel free to contact us prior to purchase.
We specialize in custom items, so we are always happy to try and work one-on-one with customers to create something unique and special. Please contact us with your ideas and requests.
Custom boutique means that an item is custom made for you. The item is not something sitting on a shelf in a stock room or in a warehouse. It is something that is made with care by the designer upon receiving your order. Most of the time you will be given choices and options to customize your item. Specific measurements or other information may be needed, as well. Custom boutique items are unique and of excellent quality...made just for you!
Most boutique items will list their care instructions in the description and details section of the product listing. Also, most boutique items will come with some kind of care instructions, like a hang-tag or clothing label.
Custom designs deserve special care so they stay looking beautiful! We
recommend that all boutique clothing should be hand-washed inside-out or on a
gentle machine cycle in cool water, then dried flat. If pressing is needed, please use a
low heat setting with a press cloth and avoid ironing any trims.
Items, such as totes, should be spot cleaned only.
For some bedding, dry cleaning is recommended.
If you have specific questions, please contact us for additional care information.
Tazetta Tokens & Pricing (6)
Tazetta Tokens can be earned with purchases and for leaving reviews. They can be used toward purchases at Tazetta.com. You can view your account information by logging in.
We do have specials and sales occasionally. We sometimes offer coupon codes with our advertising, as well. You may also see markdowns throughout our site. Free items are also offered in our DIY Collection.
Our prices are set by the individual designers and are not negotiable.
Orders being shipped to an Illinois location will be charged 7.75% sales tax.
We accept Visa and Mastercard, as well as, PayPal. You do NOT need to have a
Paypal account to make credit card payments through their system.
Tazetta Tokens can be earned and used at Tazetta.com. They are earned with purchases and for leaving reviews. They can be used as payment for your purchases. Your Tazetta Token count is logged in your account.
